Terms & Conditions

Welcome to Kitschy! We're excited to have you as part of our community. Please read these Terms & Conditions ("Terms", "Terms and Conditions") carefully before using the Kitschy website (the "Service") operated by Kitschy ("us", "we", or "our").

By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please refrain from using our site.

About Us

Kitschy is a trading name of Caitlin Dickson, operating as a sole trader in the United Kingdom.

You can reach me by email at thatssokitschy@outlook.com.

Terms of Sale

When you place an order with us, you’re making an offer to purchase a product under these Terms & Conditions. All orders are subject to availability and confirmation of the order price. Payment is taken at the time the order is placed.

Once your order is submitted, you’ll receive an email acknowledging that we’ve received it. Please note this is not a confirmation that your order has been accepted. The contract between you and Kitschy is only formed once your order has been processed and dispatched.

By submitting your order, you confirm that all payment details provided are accurate and valid. All credit and debit cardholders are subject to standard validation checks and authorisation by the card issuer. If your payment is not authorised, you’ll be notified at checkout or shortly after placing your order.

If there’s ever an issue with your order, we’ll get in touch to sort it out.

Products & Orders

All products listed on our site are subject to availability. We do our best to ensure that the details, descriptions, and prices of products appearing on the site are accurate. However, errors may occur, and we reserve the right to correct them at any time. Due to the handmade nature of certain items, minor variations may occur.

When you place an order on our site, a contract is formed between you and Kitschy for the sale of the products. Once you place an order, you will receive an email confirming the order details. This email does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order at our discretion.​

After you submit your order, we will contact your bank or card issuer for authorisation to take payment. We will not process your order until payment has been received in full.​

Once your order is processed and ready for dispatch, we will send you a confirmation email.

Pricing & Payment

All prices are listed in GBP. We accept major payment methods, including credit/debit cards and other payment gateways available at checkout.​

Prices are subject to change without notice.

Promotional Vouchers & Codes

Promotional voucher codes, if valid, can be applied to your purchase in accordance with the specific terms and conditions stated on the voucher. Please note that only one voucher code, promotional offer, or discount can be used per order.

We reserve the right to refuse or cancel any order where more than one voucher code or promotional offer has been mistakenly applied. If we cancel an order under these circumstances, you will receive a full refund for the total amount paid.

Delivery

We aim to process and ship your order within 2-3 working days. Delivery times may vary based on your location and external factors beyond our control.​

Shipping costs will be calculated and displayed at checkout. You will receive limited* tracking information once your order is dispatched.​

*(1st/2nd Class Royal Mail, additional tracking available based on shipping choice made at checkout)

Our responsibility for the goods ends once the order has been successfully delivered to the delivery address provided by you. Kitschy is not responsible for delays caused by third-party delivery services.

International Delivery - NON-UK

We are responsible for shipping your order to the delivery address you provided during checkout. Please be aware that all shipping timeframes are estimates and are not guaranteed.

As the buyer, you are responsible for any import clearance and for paying any local taxes or import duties that may apply to your order.

Returns & Refunds

Due to the nature of our products, we do not accept returns or offer refunds unless an item is found to be faulty or damaged upon arrival. If a product arrives in a damaged or unacceptable condition, please contact us within 48 hours of delivery at thatssokitschy@outlook.com with your order number and photos of the issue. Refunds are issued at our discretion and may be in the form of a full or partial refund, or a replacement item.

Faulty Products

If you discover that your product is faulty upon delivery, we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.​

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. An event outside our control means any act, event, omission, or accident beyond our reasonable control.​

If an event outside our control takes place that affects the performance of our obligations under a contract, we will contact you as soon as reasonably possible to notify you, and our obligations under the contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control.​

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Kitschy or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us. For further information, please visit: Copyright & Intellectual Property.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. Continued use of the Service after such changes constitutes your acceptance of the new Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the UK, without regard to its conflict of law provisions.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

📧 thatssokitschy@outlook.com